At Kohaï, we’re committed to ensuring that your Relief Koala reaches you quickly, safely, and efficiently. Please review our shipping policy for details about delivery times, costs, and procedures.
Processing Time
All orders are processed within 1-3 business days. Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Times
We aim to deliver your Relief Koala as soon as possible:
- Standard Shipping: 7-14 business days
- Express Shipping: 7 business days
Delivery times may vary depending on your location and unforeseen circumstances.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. We also offer free shipping on orders over a specified amount, as indicated on our website.
International Shipping
Currently, Kohaï ships to select countries. Additional customs or import duties may apply and are the responsibility of the customer.
Order Tracking
Once your order is shipped, you’ll receive a tracking number via email to monitor your package every step of the way.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our support team within 7 days of delivery. We’ll work with you to resolve the issue promptly.
Contact Us
For any shipping-related inquiries, please reach out to us at [insert email] or visit our Contact Us page.
Thank you for choosing Kohaï. We’re excited to help you sleep peacefully with your Relief Koala!