At Kohaï, your satisfaction is our top priority. If you're not completely happy with your Relief Koala, we’re here to help. Please review our refund policy for detailed information.
Eligibility for Refunds
We accept refund requests for the following reasons:
- Damaged or defective items upon arrival
- Incorrect item received
- Dissatisfaction with the product (conditions apply; see below)
To be eligible for a refund, your item must:
- Be returned within 30 days of delivery
- Be in its original condition (unused and in the original packaging, if applicable)
Non-Refundable Items
We do not offer refunds for:
- Items purchased on final sale
- Products showing signs of excessive use or tampering
How to Request a Refund
To initiate a refund, please contact us at [insert email] with the following details:
- Your order number
- A brief explanation of the issue
- Photos of the item (if damaged or defective)
Once we review your request, we’ll guide you through the next steps, including how to return the item if applicable.
Refund Process
- Approved refunds will be processed within 5-7 business days of receiving the returned item.
- Refunds will be issued to your original payment method.
- Shipping fees are non-refundable unless the refund is due to an error on our part.
Exchanges
If you’d prefer to exchange your Relief Koala instead of a refund, we’re happy to assist. Please follow the same process outlined above to initiate an exchange.
Late or Missing Refunds
If you haven’t received your refund after the processing period, please:
- Check your bank or payment account.
- Contact your credit card company or payment provider, as processing times may vary.
- Reach out to us at [insert email] for further assistance.
Thank you for choosing Kohaï! We’re committed to ensuring your experience with the Relief Koala is as comforting as the product itself.