At Kohaï, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and purchase the Relief Koala.
1. Information We Collect
We collect the following types of information:
- Personal Information: Includes your name, email address, phone number, shipping address, and payment details when you place an order.
- Non-Personal Information: Includes your IP address, browser type, and website usage data collected via cookies and analytics tools.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Communicate with you about your purchase, including confirmations and updates.
- Provide customer support and respond to inquiries.
- Improve our website, products, and overall user experience.
- Send promotional emails or offers if you’ve opted in to receive them.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information with:
- Service Providers: Third-party companies that assist with payment processing, shipping, and website analytics.
- Legal Requirements: If required to comply with legal obligations or protect our rights.
4. Cookies and Tracking Technologies
We use cookies to improve your browsing experience and analyze website traffic. By using our website, you consent to the use of cookies. You can manage your cookie preferences through your browser settings.
5. Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, or disclosure. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to your data.
- Opt out of receiving promotional emails.
- Request the deletion of your personal data, subject to legal and operational requirements.
To exercise these rights, please contact us at shopkohaico@gmail.com
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7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing your information.
8. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date.
9. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Email: shopkohaico@gmail.com
Thank you for trusting Kohaï with your personal information. We’re dedicated to ensuring your privacy while bringing comfort and relaxation to your nights with the Relief Koala.